Contacting ZAVA: We're here to help

Start here: Many common questions are covered in our help pages, so no need to wait. Take a look at:

• FAQs
• Delivery, collection and refunds
• Weight loss FAQs – if you're using our most popular service

If you have a question about a treatment or test kit, the best way to speak to a doctor is through your secure ZAVA account. Sending a message this way is fast, private, and helps us route your question to the right person.

🕒 Reply time: Currently within 48 working hours (Mon–Fri, 8 am–7 pm)

Don’t have an account yet? Create one

ZAVA is not an emergency service. If you need immediate or urgent help, please contact:

• 999 for emergency medical support
• 111 for urgent but non-emergency advice
• 116 123 (Samaritans) for mental health or emotional support

Before messaging or calling us, please check our FAQs and delivery, collection and refunds pages; you’ll often find your answer there, instantly.

If your question isn’t covered there, the fastest way to get help is by messaging us through your account. This keeps your information secure and lets us support you as efficiently as possible.

🕒 Reply time: Currently within 48 working hours (Mon–Fri, - am – 7 pm, Sat - 9 am - 5 pm, Sun - 10 am - 4 pm)

For general enquiries (not related to orders or medical care), you can email us at hello@zavamed.com.

For any questions about your order or your treatment, please use the messaging function in your patient account so our doctors and patient care team can support you safely.

Phone line opening hours: Monday to Friday, 8 am – 7 pm | Saturday - 9 am - 5 pm | Sunday - 10 am - 4 pm

Our UK office address is:

ZAVA

46 Essex Rd

London

N1 8LN

United Kingdom

Please note, you cannot collect orders from our office and we do not offer walk in appointments with our doctors.