Contact Us
Don’t forget to check our FAQ or delivery, collection, and refunds pages in case we’ve answered your question already.
Are you already using ZAVA’s weight loss service?
We have a list of frequently asked questions about our service for you to read if you need any extra information:
You can browse all of our services and treatments too.
Medical queries
You can message our doctors privately if you need (non urgent) medical advice about a treatment or test kit we offer. You can do this before or after placing an order.
Simply log in to your secure account to send and read messages including replies from our doctors. You can create an account even if you haven’t placed an order yet.
Medical emergencies and urgent advice
ZAVA is not an emergency service. Therefore we cannot provide urgent advice or emergency medical assistance.
If you or someone you are with is having a medical emergency, please call:
- 999 for emergency medical support
- 111 for urgent medical advice
- 116 123 (Samaritans) if you’re feeling depressed, anxious, or having a panic attack, or if you’re worried about harming yourself or anyone else
Order and service enquiries
Our Patient Care team is on hand if you have any questions about an order or our service (and neither our FAQ and delivery, collection, and refunds pages can help).
The best way to get in touch is by sending a message through your account. All order enquiries should be sent this way so we can deal with them as quickly and efficiently as possible. Any medical enquiries will be redirected to a doctor (see above).
The team can assist with general queries too. You can:
- call us on 020 3588 0292
- email us at hello@zavamed.com (Please note: this email address is for general queries only. Messages about medical queries should be sent via your account.)
Patient Care opening hours are:
- Monday to Friday 8am to 7pm
- Saturday 9am to 6pm
- Sunday 10am to 4pm
Holiday opening hours
Please note that over the holidays on some days, although we will still be open for orders, our Patient Care lines will be closed:
- 18th April (Good Friday): Open for orders, Patient Care lines closed
- 21st April (Easter Monday): Open for orders, Patient Care lines closed
Final order deadlines for delivery before Easter:
Standard delivery: Monday 14th April, 4pm
Express delivery: Wednesday 16th April, 4pm
Order early to avoid any delay.
Outside of these days, the lines will be open as usual.
Everything else (agencies, press, etc)
You can either:
- call us on 020 3588 0290
- email us at hello@zavamed.com (Please note: this email address is for general queries only. Messages about medical queries should be sent via your account.)
- send us a fax on 020 7149 9962
Our address
Our UK office address is:
ZAVA
46 Essex Rd
London
N1 8LN
United Kingdom
Please note, you cannot collect orders from our office and we do not offer walk in appointments with our doctors.
