Contact Us

Don’t forget to check our FAQ or delivery, collection, and refunds pages, to see if we have answered your question already.

Contents

Contact a ZAVA doctor

Dr Zenon Andreou

Log in to your account to send a secure message to our doctors about a treatment or test kit you have ordered (or are interested in).

Customer support

If you need any help with your order, reach out to our Customer Support team. You can:

Medical emergencies and urgent advice

ZAVA is not an emergency service, so we can not provide urgent advice or emergency medical assistance. If you or someone you are with is having a medical emergency or requires urgent medical advice, please contact:

999 – for emergency medical support.

111 – for urgent medical advice.

116 123 (Samaritans) – if you’re feeling depressed, anxious, or having a panic attack, or if you’re worried about harming yourself or anyone else.

For everything else (agencies, press, etc)

Call us on 020 3588 0291, or email us at hello@zavamed.com.

Fax

Call on us 020 7149 9962.

Visit our office

Meeting room in the ZAVA office in Angel

ZAVA

46 Essex Rd

London

N1 8LN


trustpilot-ratings-4-star (2669)
trustpilot-ratings-5-star by IH, 14 Jan 2022
ZAVA provided me with an excellent service from start to finish thank you ZAVA
trustpilot-ratings-5-star by David Quinn, 14 Jan 2022
Very happy with the service
trustpilot-ratings-5-star by John and Sandra, 03 Jan 2022
We used the new Day2 PCR drop box service at Bristol Airport. Landed on New Years Day (weekend) at 2330h and placed the swobs in the drop box 30 mins later. Woke up at 08:00h the next morning to find our test results in our email inbox. Seamless service and no quarantine all for £69 would highly recommend.
trustpilot-ratings-5-star by Deborah, 12 Jan 2022
Excellent service. And fast response when contacted with test registration problem. Recommended
trustpilot-ratings-5-star by ASC, 12 Dec 2021
I have been in touch with ZAVA twice now for covid testing. On the first occasion at the beginning of October, the testing kit arrived swiftly and so did the results. On the second occasion at the beginning of this month, I was supposed to be travelling to the UK for my Mother's funeral. Unfortunately, due to the changes to the testing regulations, I made the difficult decision not to go, unable to bear the idea of attending the funeral distanced from my family. In the meantime, I had received a general e-mail from ZAVA who were offering to refund the LFT test if I booked a PCR with them. I wrote to ZAVA explaining my situation. They replied immediately with a very kind e-mail, expressing their condolences, telling me that I could use this same refund concept the next time I fly. They also provided me with a discount code for my next booking. I appreciated their caring approach as I have not found the same service from all the other covid testing companies I have used.


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