Frequently Asked Questions on Weight Loss

Embarking on a weight loss journey can be both exciting and challenging. To support you every step of the way, we've compiled a comprehensive list of frequently asked questions.

From understanding different treatment options to managing dosage adjustments and navigating through potential side effects, our FAQs are designed to provide you with valuable information and guidance. Let's embark on this journey together, empowering you to make informed decisions and achieve your weight loss goals.


When should I place my next order?

The best time to reorder your injectable weight loss medication, such as Wegovy or Mounjaro, is after your first two doses. This ensures you have time to adjust to the initial dose before moving to the next. We advise placing your order at least 4-5 days before running out of treatment or changing your dose.

How to adjust your dose:

Increase your dose each month until you reach the maximum maintenance dose. If you need to step down or maintain a specific dose, please contact our doctors for advice.

How do I reorder for my next dose?

You can place a repeat order (including orders for your next higher dose) through our Weight Loss service page or the order history in your patient account.

How it works:

  1. Complete a short assessment, which includes questions on which medication you are on and which dose you are currently on.
  2. Highlight your treatment preference; we will show you the next higher dose, the same dose you are currently on and the next lower dose.
  3. Our doctors review your answers, and approve your order if treatment is still suitable.

Place an order

Why can I not see the product I need to order?

If the treatment you're seeking isn't visible after your consultation, it could be due to:

  • An issue with filling out the questionnaire correctly.
  • The treatment being temporarily unavailable or out of stock.

If this occurs, we suggest:

  • Checking our treatments page periodically to see if it's back in stock.
  • Considering filling out another questionnaire to ensure accuracy.

If you're unable to see your preferred weightloss treatment, it is recommended that you remain on your pre-existing dose for the next course and increase dosage when your desired dosage becomes available again.

We're here to support you in finding the right treatment.

How do I know to increase my dose?

You may increase your dose after 4 weeks on your current dose.

Our doctors will provide you with a dosing schedule when placing your order, which you can review in your patient account messages. It is important to keep to your dosing schedule as not doing so can cause more severe side effects.

If you are experiencing unmanageable side effects, you may need to stay on your current dose for longer.

How long will my treatment last?

For injectable weight loss medications like Wegovy and Mounjaro, each pen contains 4 doses. You take 1 dose a week, so 1 pen lasts 4 weeks (28 days).

Oral medication can be requested in courses of up to three months at a time.

How should I store my medication?

Unopened: Both Wegovy and Mounjaro should be stored in the fridge between 2°C and 8°C. Keep them in their original packaging until ready for use. Do not freeze them.

After First Use: Once the pen has been used, it can be stored at room temperature (not exceeding 25°C) for up to 30 days, or you can continue storing it in the fridge. Each pen should last 21 days (4 doses in total) after their first use. When not in use, keep the pen cap on to protect it from light.

Please note:

  • Wegovy must be used within 6 weeks of being exposed to temperatures above 8°C
  • Mounjaro must be used within 30 days of being exposed to temperatures above 8°C

When will my order be delivered?

After your order has been dispatched, the delivery provider will send you tracking information and an estimated delivery time.

Want to track your order? Log into your account here

How do you send out these orders?

All of our weight loss injection orders are sent via direct courier in temperature-controlled packaging. This ensures your treatments arrive at the correct temperature and on time.

What happens if my order is delivered late?

If your medication arrives late, refrigerate it immediately and send us a message to let us know via your patient account.

Please check that the liquid in your pen is clear, and not cloudy and do not throw away any packaging.

All deliveries do include cooling packs to keep medication at the right temperature during delivery.

Need to let us know about a delay? Log into your account here

Why is my order still pending?

Orders are usually pending because a doctor needs more information to process it. This can include:

  • Questions about your health to ensure the treatment is suitable
  • Photos of yourself to confirm your details for weight loss treatment

If your order is pending, please check your patient account for any messages from your doctor. Please allow at least 48 hours for our doctors to reply.

What photos may you require?

You need to provide 2 photos. We may ask for additional photos if we require them.

  • Photo 1: This photo must show your feet on a set of scales with your weight clearly visible.
  • Photo 2: This photo must show your whole body. You do not need to show your face, and you can wear anything you’re comfortable with, providing we can still see the shape of your body.

Please make sure all photos are in focus with good lighting. Do not edit these photos or apply any filters. You can use cropping to remove your face if you choose to.

How to upload your photos:

  1. Sign into your patient account.
  2. Select ‘Messages’ from the menu.
  3. Select ‘New Message’, then ‘Choose files’. Choose your photos and press ‘Send Message’.

Why do you ask for photos?

As we do not do face to face consultations, we require photos as evidence to make sure the information submitted in consultations is accurate. This is to make sure treatments are safe and suitable for our patients.

Will I always need to upload photos after placing an order?

No, you will only be asked for photos:

  • When you first order weight loss treatment
  • At your 3 - 4 month clinical review
  • On your annual review

Ready to place your next order? Log into your account.

Why are my provided photos not adequate?

We have strict criteria regarding photos that need to be met for our doctors to make sure treatment is safe and suitable for you. If your photos are not accepted, it is most likely because they do not meet this criteria. The criteria for our photos is:

  • Photo 1: This photo must show your feet on a set of scales with your weight clearly visible.
  • Photo 2: This photo must show your whole body. You do not need to show your face, and you can wear anything you’re comfortable with, as long as we can see the shape of your body.

Please ensure all photos are in focus with good lighting. Do not edit these photos or apply any filters. You can crop the photos to remove your face if you prefer.

We understand that taking photos can be a sensitive issue, and we appreciate your effort in providing them. However, if your photos do not meet the above criteria, we may need to ask for further photos.

What should I do if I miss a dose?

If you forget to take your Mounjaro or Wegovy injection:

If it's been 4 days or less: Take the injection as soon as you remember. Then, take your next dose on your regular schedule.

If it's been more than 4 days: Skip the missed dose. Just wait and take your next dose on your regular day.

This way, you stay on track with your treatment plan.

How do I switch to a different weight loss medication?

To switch from Wegovy to Mounjaro:

  1. Request Mounjaro at the starting dose. This will let our doctors know you want to change medication
  2. Our doctors will review your questionnaire and advise you on what to do next

Please note: You must stop taking Wegovy for at least 5 weeks before you can start Mounjaro.

To switch from Mounjaro to Wegovy:

  1. Request Wegovy at the starting dose. This will let our doctors know you want to change medication
  2. Our doctors will review your questionnaire and advise you on what to do next

Please note: You must stop taking Mounjaro for at least 4 weeks before you can start Wegovy.

What are the side effects of weight loss injections?

The most common side effects of Wegovy are: headache, vomiting, diarrhea, constipation, nausea, abdominal pain, and fatigue.

The most common side effects of Mounjaro are: nausea, vomiting, diarrhea, and constipation.

If you are worried about side effects, you can message our doctors directly through your patient account.

How do I get a letter for my GP or to be able to travel with the medication?

We understand the importance of having proper documentation for your treatment or travel needs. Once your treatment is approved, we provide a GP letter. You can quickly download it via your patient account in your "order history".

Will I need to drop back to the starting dose if I travel?

If you're travelling and need to adjust your dosing schedule, you can do so as long as there are at least 4 days between any two doses. You will need to go back to your starting dose if you have more than a 2-week gap between doses.

How can I change my dosing days if I'm going on holiday?

If you're planning a holiday and need to adjust your dosing schedule, you can do so as long as there are at least 4 days between any two doses.

However, if you have more than a 2-week gap between doses, you must go back to the starting dose of your treatment and work your way up again.

Can I order more in advance?

Yes, you can order more of your weight loss injections in advance. This can help ensure you have a continuous supply without interruptions in your treatment.

How can I get more needles?

You can get more needles from your locale pharmacy. We recommend 32G/4mm screw fit needles. Compatible examples include BD Micro-Fine Ultra, GlucoRx Ultra Carepoint, and GlucoRx Finepoint.

Can I collect my order from a pharmacy?

We are unable to provide these medications for collection at this point in time.

Why does the syringe look like it has more doses?

If there is more fluid in your pen, this may be caused by the small amount of 'surplus fluid' left in each pen. This fluid helps the pen function correctly and is nothing to be concerned about.

What if I have lost or misused a dose?

If you lose or misuse a dose of your Mounjaro or Wegovy injection, you have two options:

Option 1: Ideally, you should use each dose for at least 4 weeks before moving to the next one. We recommend getting the same dose again and continuing with another pen for another 4 weeks. There's no harm in staying on a lower dose longer than 4 weeks. Many people do this to allow any side effects to settle.

Option 2: If you don’t want to stay on the same dose and have not had any side effects, you can consider moving up to the next dose after your 3 doses are finished. However, this is not the recommended use of the pen and may cause more side effects at the higher dose.

If you lose or misuse more than one dose, you should order another pen of the same dose to continue for at least 4 weeks in total. We do not recommend moving up to the next dose if you've had fewer than 3 doses at your current level.

How should I adjust my dosage?

You should only ever adjust your dose as instructed by your doctor. Always follow your doctor's instructions and check your treatment plan in your patient account before changing your dose.

The time between doses is usually 4 weeks. But this can change depending on how you're responding to your treatment.

What should I do, if I mistakenly took an extra dose?

If you mistakenly took an extra dose, you may experience more intense side effects, but these will settle over time. If the side effects are troublesome, delay your next dose by a few days. If the side effects are too difficult to manage or are not getting better, speak to a healthcare professional.

Why aren't I losing more weight?

You may notice that you suddenly stop losing weight after a period of weight loss. This is called a weight loss plateau, and it's a natural part of the process.

When you increase your dose, you also might notice that it doesn't work as well as before. This is normal, as your body gets used to the new dose. At first, you might also lose water weight instead of fat, which is why your weight may stabilise.

If you keep taking your medication as directed, eat healthy and exercise regularly, you should continue losing weight after your plateau.

How long does it take for the medication to work?

It depends on the person. Some people see results within a few weeks, while others might need a few months.

You might start feeling fuller after a few doses, but it can take time for the medication to fully work in your body. If you don't see any changes after a few months, you can talk to your doctor about other options.

What are alternative treatments for weight loss? Would something else work better?

For weight loss injections, options include Wegovy, Mounjaro, and Saxenda. Wegovy contains semaglutide, mimicking GLP-1 to signal fullness. Mounjaro contains Tirzepatide, mimicking hunger and satiety hormones. Saxenda, containing liraglutide, also signals fullness and aids weight loss with diet and exercise.

For weight loss tablets, Orlistat/Xenical blocks fat absorption, while Mysimba acts on brain areas controlling appetite and food cravings. alli, an over-the-counter tablet, contains a lower dose of Orlistat.

Regular weight reviews are essential with any treatment, alongside a healthy diet and exercise plan.

More about our Weight Loss options

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