Frequently asked questions

Contents of this article

About our service

Is the service confidential?

We keep our communication with you to a minimum. Most of our communication is done via your secure account. We will never mention any confidential information relating to your treatment or your condition in your email directly without your consent.

Do you have to inform my GP about treatment?

When placing an order, you will be given the option to enter your GP details, so we can let them know about your treatment. This will help them continue to provide the best possible care for you and is therefore something we recommend doing. However, it's completely optional and we will not inform them without your consent.

Do you have real doctors working for you?

Yes. As you can see from our team page, we currently have several doctors working for us in our London office. Our medical director is Dr. Louisa Draper.

Is the service you offer legal?

Yes. We are a CQC (Care Quality Commission) registered online doctor service. We have UK registered doctors working for us who are legally allowed to prescribe medicines online. If you want further information, check out our registration on the CQC website.

Are the medications you provide genuine?

Yes. We offer treatments from all the major drug manufacturers including Pfizer®, GSK®, Bayer®, Merck®, Lilly® & Roche®.

How do I take the medicine?

When we send out medication we provide you with detailed instructions on how to take the medicine. If you have any questions before or after taking the medication, then you can contact the online doctor either via phone or via your account.

Are you open on bank holidays?

Our doctors work on bank holidays so orders can be reviewed and processed, but our customer support phone line is closed.

Do you have further questions? Speak to our friendly team
Contact us

Receiving your order

How quickly can I get my medication?

If you place an order before 4pm between Monday and Friday, we will process that order the same day. This means it will be dispatched on the same day using the delivery option you selected.

Standard Delivery

If you select our standard delivery option, we will attempt to deliver in 48 hours. Certain postcode areas will receive a three-day service.

Next Day Express Delivery

If you select our next day option, we will deliver your medication before 1pm the next day. This service costs £3.99.

Next Day Click & Collect

If you select the Next Day Click & Collect option, you can collect your order from a Royal Mail post office the next working day. You will receive an email or SMS as soon as your order is ready for collection and you will need to bring proof of identification. Your order will be available to collect from your selected Royal Mail post office for up to 18 days.

Saturday Delivery

If you place your order after 4pm on a Thursday, we can also offer a Saturday delivery service at an additional charge.

Does Zava ship internationally?

We currently only operate within the UK, Ireland, France, Germany, Austria and Switzerland.

However, we are working on bringing Zava everywhere around the world. Send us an email [email protected] to let us know where you live!

Is the packaging discreet?

Yes. All packaging is plain and has no reference to the contents inside or to the Zava brand.

Do I have to sign for my delivery?

Yes. Your delivery has to be signed for. If you are not available the postman will leave a card for you to arrange re-delivery or to pick it up from your local depot. If you have any specific issues with delivery to your address, it is worth making us aware of the issue via your account.

Customer reviews
star full star full star full star full star full (1334)
star full star full star full star full star full by Don, 20 Dec 2018
Quick and efficient. My first experience gives me confidence to use them again.
star full star full star full star full star full by Pat, 09 Feb 2018
Good service. No hassle and prompt delivery.
star full star full star full star full star full by Bianca Brush, 07 Dec 2018
Fast service, easy to follow instructions and clear results.
star full star full star full star full star full by Brian A, 23 Feb 2018
An Australian abroad who had lost a packet of must-take anticoagulants and was in need of a quick solution, I discovered and placed an order, after some shopping around with other potential sources. Best possible outcome:'s representative was friendly and quickly understood my situation; the price for supply-and-deliver was realistic and below those offered by competitors; action was immediate and delivery occurred just as they had stated. The well-designed tracking system was reassuring and told me just when to go to the nominated Post Office collection point. Top marks to
star full star full star full star full star full by Ahmed, 02 Jan 2018
I had a very pleasant experience with Dr. ED. My order has been dealt with accordingly.

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