How does Zava work?
Zava makes it easy for patients to communicate with online doctors to manage their health and order treatments. Since the beginning, Zava has delivered over 1,500,000 treatments and has a 5 star review on Trustpilot.
1. Order Prescription
- Visit online doctor zavamed.com/uk on your computer, tablet or phone
- Select your preferred treatment or ask for a doctor recommendation
- Complete a medical questionnaire form
- Register or sign in and pay your order.
2. Doctor prescribes
- Every order is reviewed by one of our doctors
- Assuming you are suitable, our doctor will issue a private electronic prescription
3. Order sent
- We send medications or test kits with free standard delivery or express for a small additional cost
- Very discreet packaging
Your online account
Secure and Confidential
Your medical information is sensitive. That's why we've created an online account for you to communicate with our doctors. Following any orders you make on zavamed.com/uk , our online doctors will send you medical and prescription related information to this account. You can access it on your computer, tablet or mobile in the comfort of your own space. We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.
We protect your information
Your medical information related to your order is stored in the EU. Our doctors are mostly based in our private London office and some works remotely in the EEA and see your data only through a secure VPN. We couldn't put it more clearly - we put patient security and safety first. Please have a look to our privacy notice to find out the details on how we process your data.
You can use our services and contact our doctors using your computer, laptop, tablet, smartphone.
About our practice
Zavamed.com is an online doctor website operated by Health Bridge Limited. Health Bridge (“we”) Limited is registered in England and Wales under company number 07392646. Our registered office and the main trading address is Health Bridge Ltd (t/a Zava), 3 Angel Square, 4th Floor, 1 Torrens Street, London, EC1V 1NY.
We’re registered with and regulated by the Care Quality Commission (CQC), the regulator healthcare providers, under registration number 1-201500907 and as such we comply with the Health and Social Care Act 2008.
Delivery, refunds and returns
Deliveries are sent out in discreet packaging via recorded delivery. A signature is required on receipt of delivery but it does not have to be you. See delivery information for more details. If for any reason the doctor does not issue a prescription or an item is not available from the pharmacy, you will receive a full refund within a few days. For reasons of safety we cannot allow medicines once sold to be returned. See Returns, cancellation and refunds for more information.
Where does Zava ship?
We currently provide medical services within the UK, Ireland, France, Germany, Austria and Switzerland.
However, we are working on bringing Zava everywhere around the world. Send us an email [email protected] to let us know where you live!
How do feedback, suggestions and complaints work
We welcome your feedback, suggestions and complaints. You can contact us at any time by sending a message in your account or contact our Customer Support team.