How does ZAVA work?

Our doctors prescribe treatment using a simple online questionnaire. Our pharmacy will then dispense and post these treatments directly to your door. We also offer consultations and a range of tests.

Contents
Dr Zenon Andreou

Order Prescription

  • Visit online doctor zavamed.com/uk on your computer, tablet or phone
  • Select your preferred treatment or ask for a doctor recommendation
  • Complete a medical questionnaire form
  • Register or sign in and pay your order.

Doctor prescribes

  • Every order is reviewed by one of our doctors
  • Assuming you are suitable, our doctor will issue a private electronic prescription

Order sent

  • We send medications or test kits with free standard delivery or express for a small additional cost
  • Very discreet packaging

Your online account

Secure and Confidential

Your medical information is sensitive. That's why we've created an online account for you to communicate with our doctors. Following any orders you make on zavamed.com/uk , our online doctors will send you medical and prescription related information to this account. You can access it on your computer, tablet or mobile in the comfort of your own space. We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.

We protect your information

Your medical information is stored in ZAVA servers hosted by AWS (Amazon Web Services) in the EU. We put patient security and safety first: ZAVA obtained the Cyber Essential Plus certification and our host, AWS, is ISO27001 and SOC2 certified demonstrating their commitment when it comes to the security of the data they host. We implement organisational and technical measures in accordance with the data protection regulations to protect your data. Please have a look at our privacy notice to find out the details on how we process your data.

Accessible anywhere

You can use our services and contact our doctors using your computer, laptop, tablet, smartphone.

The process

About our practice

Zavamed.com is an online doctor site operated by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office and the main trading address is 46 Essex Rd, London, N1 8LN.

Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907, and as such we comply with the Health and Social Care Act 2008.

Delivery, refunds and returns

Deliveries are sent out in discreet packaging via recorded delivery. A signature is required on receipt of delivery but it does not have to be you. See delivery information for more details. If for any reason the doctor does not issue a prescription or an item is not available from the pharmacy, you will receive a full refund within a few days. For reasons of safety we cannot allow medicines once sold to be returned. See Returns, cancellation and refunds for more information.

Where does ZAVA ship?

We currently provide medical services within the UK, Ireland, France, and Germany.

However, we are working on bringing ZAVA everywhere around the world. Send us an email hello@zavamed.com to let us know where you live!

How do feedback, suggestions and complaints work

We welcome your feedback, suggestions and complaints. You can contact us at any time by sending a message in your account or contact our Customer Support team.


trustpilot-ratings-4-star (2669)
trustpilot-ratings-5-star by ASC, 12 Dec 2021
I have been in touch with ZAVA twice now for covid testing. On the first occasion at the beginning of October, the testing kit arrived swiftly and so did the results. On the second occasion at the beginning of this month, I was supposed to be travelling to the UK for my Mother's funeral. Unfortunately, due to the changes to the testing regulations, I made the difficult decision not to go, unable to bear the idea of attending the funeral distanced from my family. In the meantime, I had received a general e-mail from ZAVA who were offering to refund the LFT test if I booked a PCR with them. I wrote to ZAVA explaining my situation. They replied immediately with a very kind e-mail, expressing their condolences, telling me that I could use this same refund concept the next time I fly. They also provided me with a discount code for my next booking. I appreciated their caring approach as I have not found the same service from all the other covid testing companies I have used.
trustpilot-ratings-5-star by Mrs M J Radford, 14 Dec 2021
Fantastic service used twice Prices are respectable compared to others in the market Customer support team excellent I had a confusion over my delivery address which was sorted kindly and efficiently Dont hesitate to use this company since they care not only about you but their service to customers Special mention to the helpful Salmon Kidiri
trustpilot-ratings-5-star by JE, 05 Jan 2022
We arrived home on New Year’s Eve and, due to the extended bank holiday (which could have affected the postal service), we decided on day 1 to make the 140 mile round trip to drop our completed tests at the lab in Taunton. We were beyond impressed to receive our results at 8.10 am on day 2.
trustpilot-ratings-5-star by Jacqueline Parsley, 14 Dec 2021
Zava got our results back to us in under 24 hours. Their communication and updates were excellent.
trustpilot-ratings-5-star by Steve Benson, 06 Jan 2022
This was very easy to sort, especially the letterbox in the airport, this really spead up the service, we were informed within a few hours of the test, perfect.


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