How does Zava work?

Zava makes it easy for patients to communicate with online doctors to manage their health and order treatments. Since the beginning, Zava has delivered over 3.5 million treatments and has a 5-star rating on Trustpilot.

Dr Zenon Andreou
Contents of this article

1. Order Prescription

  • Visit online doctor zavamed.com/uk on your computer, tablet or phone
  • Select your preferred treatment or ask for a doctor recommendation
  • Complete a medical questionnaire form
  • Register or sign in and pay your order.

2. Doctor prescribes

  • Every order is reviewed by one of our doctors
  • Assuming you are suitable, our doctor will issue a private electronic prescription

3. Order sent

  • We send medications or test kits with free standard delivery or express for a small additional cost
  • Very discreet packaging

Your online account

Secure and Confidential

Your medical information is sensitive. That's why we've created an online account for you to communicate with our doctors. Following any orders you make on zavamed.com/uk , our online doctors will send you medical and prescription related information to this account. You can access it on your computer, tablet or mobile in the comfort of your own space. We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.

We protect your information

Your medical information related to your order is stored in the EU. Our doctors are mostly based in our private London office and some works remotely in the EEA and see your data only through a secure VPN. We couldn't put it more clearly - we put patient security and safety first. Please have a look to our privacy notice to find out the details on how we process your data.

Accessible anywhere

You can use our services and contact our doctors using your computer, laptop, tablet, smartphone.

The process

About our practice

zavamed.com is an online doctor website operated by Health Bridge Limited. Health Bridge (“we”) Limited is registered in England and Wales under company number 07392646. Our registered office and the main trading address is Health Bridge Ltd (t/a Zava), 46 Essex Rd, London N1 8LN.

We’re registered with and regulated by the Care Quality Commission (CQC), the regulator healthcare providers, under registration number 1-201500907 and as such we comply with the Health and Social Care Act 2008.

Delivery, refunds and returns

Deliveries are sent out in discreet packaging via recorded delivery. A signature is required on receipt of delivery but it does not have to be you. See delivery information for more details. If for any reason the doctor does not issue a prescription or an item is not available from the pharmacy, you will receive a full refund within a few days. For reasons of safety we cannot allow medicines once sold to be returned. See Returns, cancellation and refunds for more information.

Where does Zava ship?

We currently provide medical services within the UK, Ireland, France, Germany, Austria and Switzerland.

However, we are working on bringing Zava everywhere around the world. Send us an email hello@zavamed.com to let us know where you live!

How do feedback, suggestions and complaints work

We welcome your feedback, suggestions and complaints. You can contact us at any time by sending a message in your account or contact our Customer Support team.


Customer reviews
trustpilot-ratings-4-halfstar (1427)
trustpilot-ratings-5-star by Lorraine, 28 Oct 2019
Professional and fast service
trustpilot-ratings-5-star by Gracie kago, 22 Nov 2019
I was a bit worried to start off with, thinking it was maybe a scam. But I'm so happy with this service. All I needed was an asthma pump, I had to answer a couple of questions, pay, it was here within 2 days. I couldn't get a drs appt that fast. I'm in awe. Highly recommend. Hassle free. I can't thank the staff and praise the service enough. 10/10
trustpilot-ratings-5-star by Cynthia, 10 Oct 2019
A delivery was on time and on time, I recommend the services of you. thank you very much
trustpilot-ratings-5-star by Kevin Simon, 05 Oct 2018
Would highly recommend, professional.
trustpilot-ratings-5-star by June Darrah, 23 Jul 2019
great experience as always


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