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You focus on your progress. We keep an eye on the price.

Feeling confident about your next step starts with knowing what you’ll pay. We do the price checking for you. From your first order onwards, here’s how we match or beat the prices published by Bolt Pharmacy and MedExpress.*

1

We check every week.

We review Bolt Pharmacy and MedExpress's published plan prices, including consultation, delivery and any required extras.

2

We compare like for like.

We compare equivalent plans, checking first order offers separately from the ongoing prices you pay when you reorder.

3

We match or beat automatically.

We match or beat the lower comparable price at each weekly check. No code, no forms, nothing to claim.

Spotted it cheaper? Tell us.

Found a lower price on Bolt Pharmacy's or MedExpress's website that isn't reflected in our comparison? Email pricesmatched@zavamed.com with a screenshot showing the price and the date and time it was taken.

If the offer meets our comparison terms, we'll update our prices at the next weekly check on Monday, so everyone benefits. Updates apply to future orders, with no refunds on past purchases.

Price match FAQs

How does ZAVA's "Prices matched or beaten" work?

Every week, we check the prices published on Bolt Pharmacy’s and MedExpress’s own websites and match or beat the lower comparable price.* We include consultation, delivery and any required extras.

The price shown on ZAVA already reflects our latest weekly check. You don’t need a code or have to ask us to apply it.

What's included in the price you compare?

We compare the total service price, including consultation, delivery and any required extras. We check equivalent options, first order prices are compared against first order prices and ongoing prices are compared against ongoing prices.

If a competitor’s price requires a subscription, we make that clear in the table. ZAVA’s prices require no ongoing subscription.

Is the ZAVA new patient discount included in the table?

Yes. The new patient prices shown include your ZAVA first order discount. You can qualify even if you’re already using another weight loss provider, as long as you’re eligible for ZAVA’s new patient offer.

Use the ongoing price view to see what you’ll pay when you reorder.

Does price matching continue when I reorder?

Yes. Price matching applies to eligible weight loss services on your first order and when you reorder. We check ongoing prices separately from introductory offers, so the comparison remains relevant after your first purchase.

Are you the cheapest?

We compare against Bolt Pharmacy and MedExpress, rather than the whole market. Our commitment is to match or beat the lower comparable price published on their websites at each weekly check.*

Do I have to ask for the matched price?

No – it's applied for you. That's the whole point: no switching, hunting or checking. You focus on losing weight, we handle the price.

Terms & Conditions

  1. General: Health Bridge Limited (trading as “ZAVA”) makes a limited “Prices Matched or Beaten” commitment (the Commitment) which is conditioned in the manners set out in these terms. The Commitment –
    1. does not affect a patient’s statutory rights under consumer law or otherwise;
    2. must be read together with ZAVA’s other Terms & Conditions and Privacy Notice;
    3. is subject to a patient’s clinical eligibility for a ZAVA treatment plan, as determined by ZAVA; and
    4. is not transferable and cannot be used in conjunction with any other offers (unless otherwise indicated).
  2. Duration of Commitment: The Commitment is made in relation to orders purchased from 23 September 2026. It does not apply to orders already paid for before the date of introduction of the Commitment.
  3. Scope of Commitment: Subject to the remainder of these terms, the Commitment provides, for a program offered by ZAVA, at least a price match in relation to a Comparable Plan offered by a Named Provider according to the Price Index (these terms defined below).
    1. Named Providers. The Commitment applies only to Comparable Plans currently offered by Bolt Healthcare Ltd (trading as Bolt Pharmacy) and MedExpress Enterprises Ltd (trading as MedExpress) (together, Named Providers).
    2. Comparable Plans. The Commitment only applies to weight management treatment plans which have the following characteristics –
      1. a price which includes prescriber consultation, order delivery and any other required inclusions (such as customer support services);
      2. a price applicable without patient qualification criteria in addition to clinical eligibility (eg, a referral scheme), subject to cl 3(b)(iv);
      3. a price published organically on the Named Provider’s publicly available website (that is, not a price which is communicated only via, or accessible only by, a social media channel);
      4. a price applicable to a patient with an equivalent tenure (eg, ‘first order price’ vs ‘repeat order price’);
      5. where the Named Provider’s plan requires a payment covering more than 1 month’s worth of orders — the same number of months of orders; and
      6. the same medication brand and dosage,
      (together, Comparable Plans).
    3. Price check. ZAVA will maintain an index of the prices for Comparable Plans offered by Named Providers, accessible at https://www.zavamed.com/uk/zava-price-match-index.html and updated at least once per calendar week (Price Index). The Price Index will reflect the current position of ZAVA in relation to the list of Comparable Plans at that time. The data sources for the Price Index are publicly available websites of the Named Providers and are listed on the Price Index.
    4. Application of price match. ZAVA will automatically apply, at checkout for a program offered by ZAVA, a price that is equal to or lower than the price listed for a Comparable Plan offered by a Named Provider according to the then-current Price Index.
    5. New or existing patients. The Commitment applies to orders purchased by a new or existing patient of ZAVA.
    6. Reporting a lower price. A person may, prior to purchasing a ZAVA order, email pricesmatched@zavamed.com with evidence of a program offered by a Named Provider (indicating the price and the date and time when it was observed) which the person considers to constitute a Comparable Plan but which is not reflected in the Price Index. ZAVA will review and respond within 7 working days indicating whether it considers the program to constitute a Comparable Plan. If it agrees, acting reasonably, it will include that Comparable Plan in the next updated version of the Price Index.
  4. Exclusions: The Commitment does not apply —
    1. to Named Providers’ treatment plans whose prices involve:
      1. third party discount codes, affiliate codes, or discounts of a similar kind;
      2. clear typographical or similar errors, as determined reasonably by ZAVA; or
      3. discounts which are not listed on the Named Providers’ publicly available websites;
    2. to purchases made before the introduction of the Commitment;
    3. in relation to updates to the Price Index made after the purchase of a ZAVA program;
    4. to patients who, as determined reasonably by ZAVA, act in bad faith (including by providing false, misleading, manipulated or altered evidence in connection with cl 3(f)); or
    5. to any programs which are not Comparable Plans or which are offered by providers other than Named Providers.
  5. Inquiries: Questions, concerns and complaints may be directed to pricesmatched@zavamed.com.
  6. Changes: ZAVA reserves the right to change or withdraw the Commitment at any time.