Who we are
ZAVA, inspired by the French words 'Ça va' meaning 'how are you?' is one of the leading online doctors in Europe and the UK. We offer a huge variety of medications, treatments and advice to guide and empower our patients to take charge of their healthcare. In doing so, we have served millions of patients throughout the UK, France, Ireland and Germany. Our teams, led by doctors and pharmacists, are developing and expanding a service that's easy to access, convenient, and always there for you when you need it.
What is it that we do?
In order to understand ZAVA, it helps to know precisely what an online doctor is and how one can benefit you. An online doctor is similar to your regular GP, but you don't have to book or attend an appointment, speak to anyone face-to-face or visit a pharmacy to collect your medication. Instead, our entire service is carried out remotely online.
As our patient, you can request a medication, diagnosis or test kit through a simple online form. Every request is then looked at by one of our GMC-registered doctors who will give you a diagnosis where needed and issue you a prescription. Your medication or test kit is then posted directly to your home. And our service doesn't end there. You can message a doctor at any time if you have any questions, free of charge.
ZAVA in numbers
Every day we’re expanding our service to make sure our patients have access to the latest treatments and advice. And, as our service grows, so does the team of people that make sure everything is running smoothly. We’re currently proud to work alongside:
- 33 doctors, pharmacists and medical staff
- 153 talented individuals in design, financial, data, engineering, legal, marketing, and creative teams
- 200 staff throughout Germany, France and the UK
And, it’s with their hard work and dedication that enables us to provide:
- treatments and advice for more than 40 medical conditions
- 255 medications, which we’re continually updating with the latest available
- 55+ contraceptive pills
- Over 40 different test kits, including the latest coronavirus testing services
- a photo diagnosis service for a range of skin and sexual health conditions
- and video consultation app (in Germany only for now)
If you’ve got a question about ZAVA or want to learn more, you can read our FAQs or contact our customer support team. If you have a question regarding your healthcare, you can message one of our doctors for free through your patient account.
Why people choose ZAVA
- We’ve got the highest achievable score from the Care Quality Commission, an independent commission that controls health services on behalf of the UK government.
- We have “excellent” patient reviews on Trustpilot with well over 1,000 reviews from patients detailing their positive feedback.
- We put you in direct contact with experienced doctors who will treat you quickly and competently from wherever you might be.
- We offer discreet medical advice and treatment via questionnaire and photo diagnosis - 365 days a year, no matter where you are.
We deliver quickly and reliably. Posted directly from our in-house pharmacy, you will receive your medication within 1 to 3 working days.
From DrEd to ZAVA
It all began with our first DrEd website in November 2011, which served the UK and Germany by supplying online medication and advice. Shortly afterwards, and following an investment upwards of $1.4 million, we launched in Switzerland and Austria and later in Ireland. In 2016 we established ourselves in France under our new brand name ZAVA. In January 2019, DrEd officially changed its name to ZAVA in Germany and the UK before finally changing its name in Ireland in October 2020.
Now, since launching nearly a decade ago, we've pioneered online healthcare by providing a convenient, intuitive and affordable service. We've so far carried out over 5 million treatments, curated vast resources of expert medical advice and information, and developed digital healthcare solutions that have shaped the very essence of what it is to be an online doctor.
The people behind ZAVA
Meet the doctors
We build strong relationships with partners who align with our values, and we're proud to work alongside each of them. In the UK we're currently partnered with one of the country’s leading pharmacy chains, and in Germany, we're partnered with Shop Apotheke and Noventi.
If you'd like to know more about how we work with our partners or would like to discuss partnership opportunities with us, you can reach us here.
The ZAVA in-house pharmacy team processes each and every treatment and are regulated by the General Pharmaceutical Council (GPhC). They operate to the highest of standards to distribute safe, convenient care to patients across the UK and Europe.
We regularly speak to the press to provide medical information, comments on health trends, and expert medical advice.
If you would like to get the latest news about ZAVA, you can sign up for more information below, but you can also reach out to us directly if you have any press-related queries.
Our editorial process
Finding accurate online medical information can be hard, and it can be even more difficult to understand. We want to empower our patients to take control of their health by creating high-quality medical content that's clear, factual, and always checked by a doctor.
You can read about our editorial process and content principles and production process here.
ZAVA is operated by Health Bridge Limited which is registered in England and Wales under company number 07392646. The registered office and the main trading address is Health Bridge Ltd (t/a ZAVA), 46 Essex Rd, London N1 8LN.
Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907. As such, we comply with the Health and Social Care Act 2008.
We follow strict safety standards and are subject to regular checks by the CQC. We work tirelessly to ensure the consistency and quality of our service. When developing this service, we follow the recommendations of NICE (National Institute for Health and Care Excellence).
Privacy and complaints
Your privacy is paramount, and we will always be completely transparent with how we use your data.
If you have any complaints regarding our service or want to know more about how we manage complaints, you can read this here.
We take on board all the feedback we receive, and we always strive to be the best at what we do. So, if you do have feedback and want to help us learn, we're always open to hearing it.
Getting in touch with us is easy. You can drop us a message at any time through your patient account or reach out to our friendly customer support team who are available 8am to 7pm Monday to Thursday, 8am to 6pm Friday and 9am to 5pm Saturday.
If you need to visit our office, it's located in the heart of London at:
Health Bridge Limited
46 Essex Rd
You can also find us on: