Activate your COVID-19 Travel Test Kit/s

Before taking any COVID-19 test for travel, you need to activate your test kit. You must activate your test on the same day you take your test. If anyone travelling with you is under 16, their guardian will need to complete their activation for them. You can do this quickly and easily through your patient account.

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Activate a COVID-19 Test for Travel
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Activate your test kit: Entering England

Getting ready to activate your test

To activate your test, you will need to provide your:

  • Date of arrival in England
  • Vaccination status
  • Flight number
  • Booking reference number

When to activate your test

You should always activate your test at the same time you will be taking your test.

If you are fully vaccinated:

  • Activate and take your Day 2 test within 2 days after you enter England. You do not need to quarantine on your return unless your Day 2 test result is positive.

If you are not fully vaccinated:

  • You need to quarantine on return for 10 days*.
  • Activate and take your Day 2 test within the first 2 days of quarantine.
  • Activate and take your Day 8 test between day 8 and 10 of quarantine.

* You can leave quarantine early if you take a Test to Release test and get a negative result. Regardless of your result, you still have to complete a Day 8 test.

Test to Release (Day 5 test):

  • Activate and take your test on day 5 of quarantine.

IMPORTANT: The day you arrive in England is day 0 of your quarantine. Day 1 of your quarantine is the day after you land and your first full 24 hours in the country.

How to activate your test

Once you're ready, click 'Activate test kit'. Here, you'll need to complete a short questionnaire that will take no longer than 2 minutes. After you've done this, you'll be ready to take your test.

Returning a completed test

After taking your test you can return it via a Royal Mail priority post box using the supplied pre-paid envelope. Don’t forget to write down your tracking reference number and post your test before the last priority collection to make sure there are no delays.

Or, you can take your completed test to one of our designated drop-off locations (Test to Release only).

Please do not use our drop-off locations if you have any symptoms of coronavirus or have been in contact with anyone who has recently been exposed to the virus.

Why do I need to activate my test?

You need to activate your test so that we can send your results and certificate (if required) to your ZAVA patient account.

Activating your test kit will link it to your patient account so that when we get your results, we know who they belong to. If you do not activate your test, we will not be able to send your results to you.

I cannot activate my test

If you cannot activate your test or need a bit more guidance, you can contact our Customer Support team on 020 3588 0292 or send us a message via your account. Our lines are open 8am to 7pm Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday.

When will I receive my results?

You should get your results in your patient account within 48 hours of receipt by Royal Mail. We will email you to confirm this. Don’t forget to write down your tracking reference number and post your test before the last priority collection to avoid delays.

What happens after I receive my results?

Fully vaccinated:

You do not need to quarantine on return, but you still need to take Day 2 Test:

  • If you test negative for COVID-19, you are free to carry on as normal and do not need to take another test.
  • If you test positive for COVID-19, you will need to start your 10 day quarantine period from the day after you took your test.

If you’re not fully vaccinated:

  • If you test negative for COVID-19 on your Day 2 test, you must continue to quarantine until it’s time to take your next test.
  • If you test positive for COVID-19 on your Day 2 test, you will need to restart your 10 day quarantine period from the day after you took your test. You do not need to take your Day 8 test.
  • If you test positive after a Day 8 test, you will need to restart your quarantine for a further 10 days from the day after you took your test.

If you test positive during your quarantine, you must continue to self isolate, even if you feel well.

If you do have symptoms of the virus, you must self isolate for 10 days from the day your symptoms started (even if this is earlier than when you took your test).

Anyone you live with or have travelled with must also self isolate for 10 days from the day you took your test.

How do I take my test?

Taking a PCR swab test is simple, and you can do this by following the instructions that come with your test kit.

  • Follow the instructions included with your test kit and use the swab to take a sample of cells from the back of your throat and nose.
  • For Day 2, Day 8 and Test to Release return your test by post. Alternatively, you can return your test to release to one of our drop off locations.
  • You should get your results and instructions on what to do next within 48 hours from receipt by Royal Mail if you return your sample by post, or within 36 hours if dropping off (Test to Release only).
  • Before taking your test, check our guidelines below on whether you should seek additional support depending on your age:

Adults aged 18 and over: Adults can take the test on their own, or with help if more support is needed.

Adolescents aged 12 to 17: Adolescents can take the test on their own, but should do so with adult supervision. An adult may conduct the test if necessary.

Children under 12: An adult should test children under 12 years of age. Children under 5 cannot use this test.

The UK government has provided these details on COVID-19 self-testing.

In partnership with SYNLAB

Synlab logo

ZAVA has partnered with one of Europe’s leading medical diagnostics providers SYNLAB to offer COVID-19 testing. SYNLAB is a UKAS accredited private provider listed on GOV.UK for COVID-19 testing.




trustpilot-ratings-4-star (2323)
trustpilot-ratings-4-star by Mel, 24 Sep 2021
Order system easy and efficient down to the time slot delivered but no need to sign as posted through letter box. Couple of issues with process as windows kept closing so 4 attempts to activate before success even with help from tech savvy son! Clear written instructions step by step great posted Friday and results Sunday morning. Thankyou
trustpilot-ratings-5-star by selwyn lippiatt, 14 Oct 2021
i have found that this company listens when things don't go to plan and respond accordingly. the delivery of my tests were quick and although i had a few bumps in the road partly due to a misunderstanding , they respond to my emails politely and efficiently. i would use them again.
trustpilot-ratings-5-star by Henry, 15 Oct 2021
Fast, efficient and use-friendly service. We had an administrative issue while abroad. A very helpful lady at Zava was able to sort it out immediately. Thank you!
trustpilot-ratings-5-star by Joey, 06 Oct 2021
Going to Poland to see my family I was so worried about all this test stuff. My experience with zava was really good. Test turned up quick, easy and safe to log into my customer account. I like how everything you need is on your account. So if your booking a test to go anywhere abroad and then come back to UK , I would choose zava :)
trustpilot-ratings-5-star by Katarzyna Wołczańska, 09 Oct 2021
Fast and professional

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