Drop-off locations and opening hours
Travel rules are changing from 04/10/2021. Please check guidance on gov.uk before buying travel tests.
Our COVID-19 test drop-off service is changing. We will no longer offer a drop-off service to return completed COVID-19 travel tests in select locations. This is due to the nationwide driver shortage and ongoing issues within courier networks caused by this.
We are doing this to make sure we maintain a high quality service while ensuring that getting your results are not affected by these issues. You can view our full list of updated drop off locations below.
You can still return your test quickly and easily via post.
Available drop off locations
Available self serve drop-off times: Mon-Fri 8am to 6pm and Sat-Sun 11 to 4pm. Drop-offs MUST be before 4pm to receive a 36 hour turnaround on results. Drop offs after 4pm will add an additional 24 hour turnaround time.
Available self serve drop-off times: Mon-Sun, until 8pm each day.
Please note: The black drop-off box is attached to the wall to the left of the security gate office and is checked on a regular basis. If you return your test kit to this location, you will not receive confirmation of your drop-off.
Returning your test via post
You can return your completed test by posting in a Royal Mail priority post box using the prepaid Tracked24 envelope included. Don’t forget to write down your tracking reference number and post your test before the last priority collection to avoid delays.
Please make sure you note down your tracking number before returning your sample. You will need this to track when your sample has been delivered to the laboratory. If you find that it has not been marked as ‘delivered’ within 48 hours, please contact our Customer Support team. We do not take responsibility for any sample lost in transit.