Drop-off locations and opening hours

Travel rules are changing from 04/10/2021. Please check guidance on gov.uk before buying travel tests.


Our COVID-19 test drop-off service is changing. We will no longer offer a drop-off service to return completed COVID-19 travel tests in select locations. This is due to the nationwide driver shortage and ongoing issues within courier networks caused by this.

We are doing this to make sure we maintain a high quality service while ensuring that getting your results are not affected by these issues. You can view our full list of updated drop off locations below.

You can still return your test quickly and easily via post.

Contents

Available drop off locations

London - Angel - ZAVA, The Old Sorting House, 46 Essex Road, London, N1 8LN

Available self serve drop-off times: Mon-Fri 8am to 6pm and Sat-Sun 11 to 4pm. Drop-offs MUST be before 4pm to receive a 36 hour turnaround on results. Drop offs after 4pm will add an additional 24 hour turnaround time.

Taunton - SYNLAB Molecular Unit, Post Box situated to the left of the security gate office, Lisieux Way, Taunton, TA1 2LB

Available self serve drop-off times: Mon-Sun, until 8pm each day.

Please note: The black drop-off box is attached to the wall to the left of the security gate office and is checked on a regular basis. If you return your test kit to this location, you will not receive confirmation of your drop-off.

Returning your test via post

You can return your completed test by posting in a Royal Mail priority post box using the prepaid Tracked24 envelope included. Don’t forget to write down your tracking reference number and post your test before the last priority collection to avoid delays.

Please make sure you note down your tracking number before returning your sample. You will need this to track when your sample has been delivered to the laboratory. If you find that it has not been marked as ‘delivered’ within 48 hours, please contact our Customer Support team. We do not take responsibility for any sample lost in transit.




Customer reviews
trustpilot-ratings-4-star (2189)
trustpilot-ratings-5-star by Hollie Mitchell, 10 Sep 2021
Easy to put reference in to pass location form without having tests delivered before you go .. but arrived next day such fast delivery easy to use and add children on tests easy and results next day
trustpilot-ratings-5-star by Eileen Macdonald-williams, 10 Sep 2021
Very satisfied as we were having problems so rang the company and was talked through the process. Friendly, professional, helpful and fast results.
trustpilot-ratings-5-star by Lauren, 08 Sep 2021
Really helpful throughout Covid, managed to change the pill type I was on online and get a doctor to sign me off on it really quickly and delivered to my door within days.
trustpilot-ratings-5-star by Helen Gauntlet, 10 Sep 2021
Fantastic prompt service good value will definitely use/
trustpilot-ratings-4-star by David, 14 Sep 2021
Very efficient, a lot handier than phoning for prescription/queuing at the chemist etc. They didn't have the full 6 mths stock for my order, otherwise would be 5 stars. Will definitely use again.

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