How does Zava work?

Zava makes it easy for patients to communicate with doctors to manage their health and order prescriptions online. Please note that we are an online doctor service and not an online pharmacy.

Contents
Dr Zenon Andreou

Order a prescription

  • Choose the service you require from one of Zava’s clinics.
  • Complete our online medical assessment.
  • Choose your preferred prescription delivery - standard delivery to an address of your choice or choose to collect from your nearest pharmacy. Delivery is free of charge.
  • Register or sign in and pay for the assessment.

A doctor will review

  • Your order is reviewed by one of our doctors.
  • If you are suitable for treatment, one of our doctors will issue a private prescription
  • Our UK-based customer service is open Mon-Fri, 9am-6pm

We deliver to you

Standard Delivery

  • We send the paper prescription to your address – it should arrive in 3–5 working days.
  • You pay for your medication at the pharmacy.

Pharmacy Collect

  • For urgent medication. We fax a copy of your prescription to your chosen pharmacy (Mon–Fri, 9am–4pm). We will notify you when your urgent treatment is ready for collection.
  • You may only be able to collect an initial supply, typically 1 month’s supply for the contraceptive pill and 5 days for other treatments. The rest of your treatment will be available to collect after 3–5 working days when the pharmacy receives your paper prescription, sent by us via post.
  • You pay for your medication at the pharmacy.

Your online patient record

Secure and Confidential

We understand that your medical information is sensitive. That's why we've created an online patient record for you to communicate with our doctors. Following any orders you make on Zava.com, our online doctors will send you medical and prescription-related information to your online record. You can access it on your computer, tablet or mobile in the comfort of your own home. We take precautions that other online providers don't in order to provide you with a convenient and discreet service.

We protect your information

Your medical information is stored in Zava servers hosted by AWS (Amazon Web Services) in the EU. We put patient security and safety first: Zava obtained the Cyber Essential Plus certification and our host, AWS, is ISO27001 and SOC2 certified demonstrating their commitment when it comes to the security of the data they host. We implement organisational and technical measures in accordance with the data protection regulations to protect your data.

Accessible anywhere

You can order your prescription using your computer, laptop, tablet or smartphone.

The process

About our practice

Zava.com is an online doctor site operated by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office and the main trading address is 46 Essex Rd, London, N1 8LN.

Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907, and as such we comply with the Health and Social Care Act 2008.

Delivery and refunds

Prescriptions are sent out in discreet envelopes. If for any reason the doctor does not issue a prescription, you will receive a full refund within a few days.

Where does Zava operate?

We currently provide medical services within the UK, Ireland, France and Germany.

However, we are working on bringing Zava to the world. Send us an email hello@zavamed.com to let us know where you live!

How do feedback, suggestions and complaints work?


Customer reviews
trustpilot-ratings-4-halfstar (1663)
trustpilot-ratings-5-star by Mr Hill, 15 Aug 2020
quick delivery high quality product
trustpilot-ratings-4-star by rona, 17 Dec 2020
Excellent service very efficient So thank you
trustpilot-ratings-5-star by A Marcus, 04 Jul 2020
Perfect process, never had any issues with it and have been using them for a year now :)
trustpilot-ratings-4-star by Nick Bennet, 30 Dec 2020
Proper company, very stratified with the service I got.
trustpilot-ratings-5-star by Emese, 15 Jul 2020
I absolutely love the service. Easy to communicate and fast delivery! Highly recommended!


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