How does ZAVA work?

ZAVA makes it easy for patients to communicate with doctors to manage their health and order prescriptions online. Please note that we are an online doctor service and not an online pharmacy.

Dr Zenon Andreou

Order a prescription

  • Choose the service you require from one of ZAVA’s clinics.
  • Complete our online medical assessment.
  • Choose your preferred prescription delivery - standard delivery to an address of your choice or choose to collect from your nearest pharmacy. Delivery is free of charge.
  • Register or sign in and pay for the assessment.

A doctor will review

  • Your order is reviewed by one of our doctors.
  • If you are suitable for treatment, one of our doctors will issue a private prescription
  • Our customer service is open Mon-Fri, 9am-6pm

We deliver to you

Standard Delivery

  • We send the paper prescription to your address – it should arrive in 3–5 working days.
  • You pay for your medication at the pharmacy.

Pharmacy Collect

  • Our digital prescriptions will be sent via Healthmail to a pharmacy of your choice within 2 hours of being approved. Physical prescriptions to an address of your choice will take up to 2 working days.
  • You may only be able to collect an initial supply, typically 1 month’s supply for the contraceptive pill and 5 days for other treatments. The rest of your treatment will be available to collect after 3–5 working days when the pharmacy receives your paper prescription, sent by us via post.
  • You pay for your medication at the pharmacy.

Your online patient record

Secure and Confidential

We understand that your medical information is sensitive. That's why we've created an online patient record for you to communicate with our doctors. Following any orders you make on, our online doctors will send you medical and prescription-related information to your online record. You can access it on your computer, tablet or mobile in the comfort of your own home. We take precautions that other online providers don't in order to provide you with a convenient and discreet service.

We protect your information

Your medical information is stored in ZAVA servers hosted by AWS (Amazon Web Services) in the EU. We put patient security and safety first: ZAVA obtained the Cyber Essential Plus certification and our host, AWS, is ISO27001 and SOC2 certified demonstrating their commitment when it comes to the security of the data they host. We implement organisational and technical measures in accordance with the data protection regulations to protect your data.

Accessible anywhere

You can order your prescription using your computer, laptop, tablet or smartphone.

The process

About our practice is an online doctor site operated by Health Bridge Medical Limited trading as ZAVA. Health Bridge Medial Limited is registered in Ireland under company number 648769. The registered office is 6 - 9 Trinity Street, Dublin 2, D02 EY47, Ireland.

Delivery and refunds

Prescriptions are sent out in discreet envelopes. If for any reason the doctor does not issue a prescription, you will receive a full refund within a few days.

Where does ZAVA operate?

We currently provide medical services within Ireland, the UK, France and Germany.

However, we are working on bringing ZAVA to the world. Send us an email to let us know where you live!

Customer reviews
trustpilot-ratings-4-star (2311)
trustpilot-ratings-4-star by Derek Hillier, 24 Sep 2021
The whole process worked very well, kits and instructions were very clear and easy to use. My result was delivered within a day of posting.
trustpilot-ratings-5-star by Colin Enright, 24 Sep 2021
I ordered some Day 2 tests to do at home. They were easy to order. Confirmation of the order was given quickly. The tests arrived very quickly. The instructions were easy to follow. We completed the tests, put them in the pre-paid envelopes, sent them off and received our results and certificate within 24 hours. The only slight issue was that the post office wouldn’t accept the package, so I was forced to put them into the priority mail post box and hood that they arrived. It would have been good to have been able to track the packages given how important they were.
trustpilot-ratings-5-star by W R Spriggs, 25 Sep 2021
A great service and very fast. Thankyou Zava.
trustpilot-ratings-5-star by Zhuldyz, 03 Oct 2021
Cool service! On time, great price, just super!
trustpilot-ratings-5-star by Jane, 20 Sep 2021
Every thing worked as it should. The process was well explained and timely. Thank you.

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