Frequently asked questions
About our service
Is the service confidential?
We keep our communication with you to a minimum. Most of our communication is done via your secure account. We will never mention any confidential information relating to your treatment or your condition in your email directly without your consent.
How much will my medication cost?
The pricing for delivery of medication will be visible on the item. If you order a paper prescription, or pharmacy collect, we cannot advise on the cost of this medication. We suggest that you ring your chosen pharmacy to ask about prices.
Can I order for others?
Unfortunately you are unable to place an order for somebody else using your own account. Each person must have their own individual account with a separate email address. This is to ensure personal details are confidential just as it is at a regular GP’s.
How long will my prescription take to be posted?
Medications will be sent by An Post next day delivery. You should expect your medication delivery the next working day if you have ordered before 2pm and complete payment for medication with the pharmacy. If you need your prescription sooner, we suggest choosing our pharmacy collect option, where you will be able to collect in as little as 2 hours from our doctors accepting your request.
How can I return my prescription if I change my mind?
You can cancel your order up to 30 calendar days after you've submitted it. Before we can process the refund, you will need to return the unused prescription to us. Once we have received this, we can issue you a refund which will be seen in your account within 3 working days. This is only applicable to physical prescriptions.
I can’t find the prescription I usually order from your website, is it out of stock?
If you cannot find the medication on our list that you usually order with us, there may be a current shortage nationwide with pharmacy suppliers. Please send us a message through your patient account and our doctors will do their best to help you and recommend an alternative if possible.
Do you deliver medication?
We are able to deliver medication directly to your door with our pharmacy partner Healthwave. Alternatively, you can also choose to collect your medication from your nearest pharmacy.
Are these prescriptions valid in Ireland post-Brexit?
The Pharmaceutical Society of Ireland has confirmed that our prescriptions are legally valid for dispensing in Ireland. This means our services are accepted by all pharmacies, however if you encounter any issues please contact our Customer Support Team through your patient account. Our Doctors are IMC registered, physically based and practising in Ireland.
The pharmacy says they haven't received my prescription via Healthmail what do I do?
If the pharmacy cannot locate your prescription on their system, there’s a few things you can do: Double check that the dispensing pharmacist has the spelling of your name correct when searching through their Healthmail. Your name will be written in the subject bar of the email we send your pharmacy to make it as easy as possible to locate. If this does not work, you can send us a message through your patient account and we can solve this issue to ensure you can get your prescription as soon as possible.