COVID-19 Fit to Fly frequently asked questions

Travel rules are changing from 04/10/2021. Please check guidance on before buying travel tests.

If you’ve got questions about your Fit to Fly test kit and certificate, you might find the answers below. If you don’t find the answer to your question, we’re here to help. You can message a doctor using your ZAVA patient account or contact our Customer Support team on 020 3588 0292.


About Fit to Fly test kits

Is Fit to Fly right for me and my family?

Destination country guidelines

Booking your test

Activating your test

Taking your test

Returning your test

Getting your results


SYNLAB partnership


ZAVA has partnered with Europe’s leading medical diagnostics provider SYNLAB to offer COVID-19 testing. SYNLAB is a UKAS accredited private provider listed on GOV.UK for COVID-19 testing.

Booked a trip abroad? Order a Fit to Fly test kit
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trustpilot-ratings-4-star (2987)
trustpilot-ratings-5-star by Emma, 23 May 2022
Quick, efficient and easy to use
trustpilot-ratings-5-star by Customer, 15 Apr 2022
5 stars says it all
trustpilot-ratings-5-star by Sian foster , 25 May 2022
Fantastic speedy service with great doctors on hand. I’ve always felt well looked after and been given great advice when ever I’ve sought after medical advice.
trustpilot-ratings-5-star by ritchie, 29 May 2022
Excellent service - identified correct issues with medications and were swift and efficient.
trustpilot-ratings-5-star by Julian Kingsland-Bonshor, 05 May 2022
The service is good, but when I went to collect they had the prescription but no tablets so had to order them in, you would have thought thy would have the products or tell you to go in later when they have them so was a wasted trip

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