COVID-19 Fit to Fly frequently asked questions

Travel rules are changing from 04/10/2021. Please check guidance on gov.uk before buying travel tests.


If you’ve got questions about your Fit to Fly test kit and certificate, you might find the answers below. If you don’t find the answer to your question, we’re here to help. You can message a doctor using your ZAVA patient account or contact our Customer Support team on 020 3588 0292.

Contents

About Fit to Fly test kits

Is Fit to Fly right for me and my family?

Destination country guidelines

Booking your test

Activating your test

Taking your test

Returning your test

Getting your results

Travelling

SYNLAB partnership

SYNLAB logo

ZAVA has partnered with Europe’s leading medical diagnostics provider SYNLAB to offer COVID-19 testing. SYNLAB is a UKAS accredited private provider listed on GOV.UK for COVID-19 testing.

Booked a trip abroad? Order a Fit to Fly test kit
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trustpilot-ratings-4-star (2323)
trustpilot-ratings-5-star by Mrs Lorraine Clark, 24 Sep 2021
Easy to use and quick result
trustpilot-ratings-5-star by Henry, 15 Oct 2021
Fast, efficient and use-friendly service. We had an administrative issue while abroad. A very helpful lady at Zava was able to sort it out immediately. Thank you!
trustpilot-ratings-5-star by Anna Cruse, 24 Sep 2021
Testing for return from France Having not used a testing organisation to do a covid test I was very pleased with Zava as it was easy to buy and on return easy to use and the result arrived next day. I recommended Zava to a couple of neighbours to use them and they have. Will use them again if needed.
trustpilot-ratings-5-star by David Wood, 24 Sep 2021
After struggling to find a company offering a day 2 service we finally found Zava. It was fairly easy to register, the price was acceptable and we found we could drop the completed tests off in Taunton(in fact we couldn't as the box was completely closed. We had to check s couple of issues and found v helpful staff on the phone.
trustpilot-ratings-5-star by Beatris Kirch, 15 Oct 2021
Great service! Thanks!

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