Unclear test result - Test to Release

Your coronavirus test result is unclear. It’s not possible to say if you had the virus when the test was done.


Your coronavirus test result is unclear. It is not possible to say if you had the virus when the test was done.

You must, by law, continue self-isolating for the remainder of your self-isolation period as a non-eligible international arrival travelling to the UK from a non-red list country, territory or region. You may be contacted to check that you are self-isolating.

If you want to shorten your self-isolation period you will need to take another test for international arrivals from non-red list countries, territories, or regions. For more information, go to https://www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international travel.

Need more help?

If you have a problem with your results or need help understanding them, you can message a doctor for free through your patient account or contact our Customer Support Team directly. You can also visit our FAQs as your question may have already been answered.

Learn more about our COVID-19 travel testing service
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trustpilot-ratings-5-star by Jo, 23 Mar 2022
Was very happy with the service. Woke up at 6am on a Sunday very unwell, filled in the forms online, it was reviewed and approved by a Dr by 9am and by 10am I was able to pick up the treatment I needed from the pharmacy.
trustpilot-ratings-4-star by Eddy Mota, 17 Mar 2022
Very easy and straightforward and very professional
trustpilot-ratings-5-star by Mr A Batley, 15 Mar 2022
Excellent staff very helpful.amd very knowledgeable and a very quick service
trustpilot-ratings-5-star by Paras, 25 Mar 2022
trustpilot-ratings-5-star by Dorice, 06 May 2022
Excellent service. Easy ordering and delivered exactly on time Will be using your services again Thank you P Hornsey

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