Unclear test result - Test to Release

Your coronavirus test result is unclear. It’s not possible to say if you had the virus when the test was done.

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Your coronavirus test result is unclear. It is not possible to say if you had the virus when the test was done.

You must, by law, continue self-isolating for the remainder of your self-isolation period as a non-eligible international arrival travelling to the UK from a non-red list country, territory or region. You may be contacted to check that you are self-isolating.

If you want to shorten your self-isolation period you will need to take another test for international arrivals from non-red list countries, territories, or regions. For more information, go to https://www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international travel.

Need more help?

If you have a problem with your results or need help understanding them, you can message a doctor for free through your patient account or contact our Customer Support Team directly. You can also visit our FAQs as your question may have already been answered.

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