Unclear test result - Test to Release

Your coronavirus test result is unclear. It’s not possible to say if you had the virus when the test was done.

Contents
 

Your coronavirus test result is unclear. It is not possible to say if you had the virus when the test was done.

You must, by law, continue self-isolating for the remainder of your self-isolation period as a non-eligible international arrival travelling to the UK from a non-red list country, territory or region. You may be contacted to check that you are self-isolating.

If you want to shorten your self-isolation period you will need to take another test for international arrivals from non-red list countries, territories, or regions. For more information, go to https://www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international travel.

Need more help?

If you have a problem with your results or need help understanding them, you can message a doctor for free through your patient account or contact our Customer Support Team directly. You can also visit our FAQs as your question may have already been answered.

Learn more about our COVID-19 travel testing service
Read our FAQs



Authorised and regulated by