Unclear test result - Test to Release

Your coronavirus test result is unclear. It’s not possible to say if you had the virus when the test was done.


You must, by law, continue self isolating for the remainder of your self isolation period as an international arrival travelling to the UK from a non-exempt country, territory or region. You may be contacted to check that you are self isolating.

If you want to shorten your self isolation period you will need to take another test for international arrivals. For more information, go to https://www.gov.uk/guidance/coronavirus-covid-19-test-to-release-for-international-travel.

Need more help?

If you have a problem with your results or need help understanding them, you can message a doctor for free through your patient account or contact our Customer Support Team directly. You can also visit our FAQs as your question may have already been answered.

Learn more about our COVID-19 travel testing service
Read our FAQs

Customer reviews
trustpilot-ratings-4-halfstar (1794)
trustpilot-ratings-5-star by Larisa, 15 May 2021
Very helpful doctors, And very fast delivery. I've been ordering with Zava for nearly two years by now . Highly recommended.
trustpilot-ratings-5-star by Carole, 21 Jul 2021
Not able to leave my home .not able to get pick up px from dr.didnt know what to do then i found you.and you was fantastic.how simple to use.even for me...delivered exact as stated.thank you so much...
trustpilot-ratings-5-star by Ann Morris, 22 Jun 2021
Always there when you need them easy to order and quick delivery
trustpilot-ratings-5-star by Kay S, 17 Apr 2021
Fast , discrete, excellent service
trustpilot-ratings-5-star by Linda Sheppard, 29 Mar 2021
I have always been satisfied with customer service and delivery

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