Unclear test result

Your coronavirus test result is unclear. It is not possible to say if you had the virus when the test was done.

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To check if you have COVID-19, do another test as soon as possible.

Need more help?

If you have a problem with your results or need help understanding them, you can message a doctor for free through your patient account or contact our Customer Support Team directly.

Other COVID-19 services from ZAVA

  • Lateral flow tests for general or everyday use. You can also take a test to check if you’re still infectious after testing positive.
  • Recovery certificate to travel, attend events, or return to work if you’ve recently recovered from COVID-19. Use our digital certificate instead of taking tests (or if you still test positive despite no longer being infectious.
  • Antibody test kit to see if you've had coronavirus before or had a response after your vaccination.
How can we help?
View all treatments and services
How it works
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1. Medical questionnaire Answer a few simple questions about your health.
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2. Doctor review One of our registered doctors confirms your suitability.
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3. Fast, discreet delivery Your medicine or test kit is dispatched by our pharmacy and delivered by Royal Mail. You can also choose to collect from your local Post Office.
Customer reviews
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